Suzuki Philippines prepares its dealerships to be S.M.A.R.T as it resumes operation
Manila, Philippines, May 8, 2020-- After almost a month-long halt in dealership operations, Suzuki Philippines Inc. (SPH), the pioneer compact car distributor in the country, has found the opportunity to reach and provide their customers with service through reopening some of its auto stores. And to take precautionary measures that will avoid the spread of the virus among its employees and customers, SPH made sure to set forth Dealership Reopening Guidelines.
As of May 4, out of 79 SPH dealerships located in different parts of the Philippines,17 dealerships resumed operations. The following dealerships are: Bohol, Cagayan De Oro, Calbayog, Dumaguete, General Santos, SM General Santos, Ilocos Norte, Ilocos Sur, Isabela, Kalibo, La Union, Naga, Ormoc, Ozamiz, Palawan, Roxas, and Tacloban.
Despite the Enhanced Community Quarantine (ECQ) being lifted in the communities where SPH has decided to reopen, the auto company takes into paramount consideration the safety of its employees and customers. Hence, to prioritize this, SPH introduced “New Normal” Business Operations with to-do’s that are easy to remember: S.M.A.R.T. Sanitize Thoroughly, Maintain Safe Distancing, Adhere Strictly, Reach People Online, and Think Positive. Those who are looking into visiting Suzuki dealerships are sure to expect that these guidelines will be followed and not only seen through signages, but in actuality. Sanitizing Thoroughly will include requiring employees to sanitize areas in the store more often than usual particularly workplaces and customer lounges at least every two hours. Sanitation Stations will also be available in environments such as the reception, negotiation tables, cashier windows, and service areas. Vehicles will be sanitized in the shops as well upon arrival from their designated distributor, before and after release for test drives, and to customers who will purchase them.
To Maintain Safe Distancing, lesser vehicles will be displayed in the showrooms and meeting attendees per transaction will be reduced to keep negotiation tables uncrowded. Wearing of masks, body temperature check upon entering dealerships are to be Adhered Strictly by employees daily. For customers, home delivery of their fully sanitized vehicle is encouraged. Shall they choose to pick their vehicle up instead, they are encouraged to come alone for the handover ceremony. To lessen face-to-face interaction, useful and adequate information, appointment bookings, test drive requests and applications, and other transactions will be available digitally as Reaching People Online will be beneficial for both employees and customers.
Exercising these guidelines is a leap towards prevention against COVID-19, but aside from a physical course of action, SPH understands that Thinking Positively is equally essential. Suzuki Philippines urges the community to distance ourselves from negativity, stay healthy and exercise regularly, and foster positive energy amid these challenging times. Suzuki Philippines believes that by staying S.M.A.R.T, we are able to experience the Suzuki Way of Life! despite being faced with obstacles and eventually overcoming them and rising above the situation.
About Suzuki Philippines Incorporated
Suzuki Philippine Incorporated is a wholly-owned Japanese multinational firm highly recognized in the automotive industry. The company specializes in the manufacture and sale of motorcycles and distribution of compact vehicles and outboard motors.
Suzuki has established its reputation worldwide for quality, versatility and innovation, and has created a heritage of trust and reliability. www.suzuki.com.ph